EagleTribune.com, North Andover, MA

Business

April 21, 2013

Failing headlights a Mercury issue

(Continued)

The part, located above the gas pedal, is fairly easy to remove and reinstall. The problem is the downtime while it is in route to and from the repair facility.

I called Lincoln Motor Co. owner services — Mercury is now defunct — and asked if a goodwill gesture or policy adjustment was in the works. I was told affected owners should contact them and that issues would be addressed on a case-by-case basis. I’d be sure to mention that I’d have a hard time trusting one of their current or future products were they not to stand with me on such a serious safety concern.

I think Ford is presently building some really great vehicles. Hopefully they might inspire you to feel good about this one again — and come back for another when you’re ready for a new one.

You mentioned the headlights returned as you pulled back on the turn signal lever. This is called flash-to-pass, and in these vehicles, headlight power is supplied via a different path than through the LCM. This could be a lifesaver, if one can remember to quickly execute the maneuver during an unexpected lights-out emergency.

Brad Bergholdt is an automotive technology instructor at Evergreen Valley College in San Jose, Calif. Readers may send him email at under-the-hood@earthlink.net; he cannot make personal replies.

Distributed by MCT Information ServiceS.

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