EagleTribune.com, North Andover, MA


April 4, 2013

Used-car dealer called in to discuss complaints

License officials review customer gripes tonight, consider discipline

HAVERHILL — Another customer has accused local used-car dealer Robert Kalil of refusing to honor a sales agreement, and the License Commission has asked Kalil to attend its meeting tonight to discuss that and another complaint.

Commission Chairman Joseph Edwards said that after discussing the complaints with Kalil, the commission will decide whether to consider disciplinary action against him.

Randy and Tammy Duquette said they purchased a 2005 Dodge Ram truck from Kalil’s 495 Auto and Truck dealership earlier this year and at the time of sale were given an “IOU” for a replacement chrome rim and four new tires. The deal also included a promise that certain repairs would be made before the Duquettes took delivery of the vehicle, they said.

But in an email to the commission, Randy Duquette said Kalil replaced the tires with other used ones, including the truck’s spare tire. The email said Kalil also failed to replace the rim and make promised repairs to a sun visor and rotted running board. After the Duquettes took delivery of the truck, they said Kalil avoided their phone calls and emails as they sought to resolve the matter.

Kalil’s dealership at 1175 Main St. was formerly known as Fenway Auto Park. The Duquette complaint follows a complaint from Stefan DiGregorio of Wakefield. DiGregorio filed a police report last month and complained to several consumer agencies after he said Kalil threatened to have him fired from his job at a local ambulance company during their dispute over a used-car purchase.

Kalil did not respond to calls from The Eagle-Tribune, but he provided his side of both disputes in a letter to the commission. In it, he said he tried to resolve both matters.

DiGregorio said he bought a 2003 Hyundai Tiburon from Kalil in late January and that within 30 days he began having multiple problems with the vehicle. The most serious included a faulty transmission that would not stay in reverse and an exhaust system that was leaking fumes into the cabin of the sedan, DiGregorio said.

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