EagleTribune.com, North Andover, MA


October 24, 2013

City outage victimsoutraged

Complain about company's response to calls

HAVERHILL — When power went out in the Riverside neighborhood on Tuesday night, some residents walked the streets in hopes of finding the cause of the problem.

They searched and searched, even after being told what street the problem was on, yet they could not find a thing.

It left them frustrated and confused.

Yesterday, National Grid’s online power outage map for Haverhill was clear of any trouble.

But that wasn’t the case the night before.

Riverside neighbors said they were angry because they could get no reasonable explanation from National Grid after the power went out. They said it took nearly seven hours for their electricity to be restored and they can’t understand why it took so long.

“I spoke with all my neighbors and no one knew what was going on,” said Greenville Street resident Janet Veilleux. “What if this was a winter storm? Would we be days without power?’’

According to National Grid’s online outage map, power to the Water Street, Groveland Street and Lincoln Avenue section of the city went dead Tuesday at 4:46 p.m.

Yesterday, National Grid spokesman Jake Navarro said the failure affected 134 homes and businesses in that part of the city.

He said a work crew was dispatched to replace a failed transformer mounted to a utility pole on Lincoln Avenue. He said the power was restored shortly before midnight.

The problem and didn’t seem as straightforward to Veilleux, while her home and those of her neighbors were left in darkness. She said the several calls she placed to National Grid just added to the confusion.

“The first time I called, I was told there was an accident reported on Haverhill Street,” she said. “My daughter went for a walk there and told me she didn’t see a thing. No work trucks, no cars, nothing.”

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