“Someone could have water running in their toilet for a few days and not realize it, and then it could fix itself,” Ward said. “The board recognized that something happened that was not (Proctor’s) fault. That’s why they reduced her bill by 60 percent.”
Ward said the abatement board generally reduces bills by 50 percent if it feels there was a problem that the homeowner was not responsible for or aware of, even if the board believes the meter recorded the correct amount of water use.
“In this case, because the bill was so high, they wanted to give her a little more (of a break than usual),” Ward said. “That’s why they made it 60 percent.”
Ward said he did not hear anyone on the board insult Proctor or say anything to her about her going to the media.
Ward said anyone who doesn’t agree with a decision of the abatement board can ask it to reconsider or go to court. He said no one has ever done either, however.
Ward said water and sewer customers can help avoid running into situations like Proctor’s by checking their water meter readings on a regular basis.