EagleTribune.com, North Andover, MA


May 6, 2013

Used-car dealer avoids discipline over customer complaints

Police: Consumers didn't follow through on concerns

HAVERHILL — A used car dealer with a history of customer complaints has avoided discipline by the city’s License Commission.

The commission concluded its latest probe of complaints against Robert Kalil by deciding not to hold a discipline hearing against him.

Police Captain Alan Ratte told the commission that one of two customers who complained to the commission last month about Kalil contacted police recently to say he has resolved his dispute with Kalil. Police were unable to contact a second customer who complained about Kalil, Ratte said.

Kalil’s 495 Car & Truck dealership at 1175 Main St. was formerly known as Fenway Auto Park.

Stefan DiGregorio filed a police report last month and complained to several consumer agencies after he said Kalil threatened to have him fired from his job at a local ambulance company during their dispute. DiGregorio said the dispute happened over his attempt to use the state’s Lemon Law to return a vehicle he bought from Kalil.

The other customers, Randy and Tammy Duquette, said they bought a 2005 Dodge Ram truck from Kalil earlier this year and, at the time of the sale, were given an “IOU” for a replacement chrome rim and four new tires. The deal also included a promise that certain repairs would be made before the Duquettes took delivery of the vehicle, they said. They said Kalil replaced the original tires with other used tires, failed to replace the rim and did not make other promised repairs. They said Kalil avoided their phone calls and emails as they sought to resolve the matter.

At a meeting last month, Kalil told the commission he resolved his dispute with the Duquettes by sending them a check for $297. He told the commission he had been unable to resolve his dispute with DiGregorio because DiGregorio refused to return the vehicle to Kalil’s shop so he can repair it.

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