EagleTribune.com, North Andover, MA

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March 22, 2013

Haverhill used-car dealership under investigation again

City probes latest complaint against used-car seller

(Continued)

The latest complaint against the dealership comes from Stefan DiGregorio of Wakefield. DiGregorio said he has filed a police report and also has contacted the Haverhill License Commission, the Attorney General’s Office, and the state Office of Consumer Affairs & Business Regulation to seek help.

DiGregorio said he bought a 2003 Hyundai Tiburon from Kalil in late January and that within 30 days he began having multiple problems with the vehicle. The most serious included a faulty transmission that would not stay in reverse and an exhaust system that was leaking fumes into the cabin of the sedan, DiGregorio said.

DiGregorio said that after Kalil refused several requests to repair the vehicle under the terms of his 30-day Massachusetts dealer warranty, DiGregorio filed a formal claim for a refund of the purchase price under the Massachusetts Lemon Law. DiGregorio said he followed up his written claim with a phone call to Kalil to give Kalil one last chance to repair the vehicle.

That’s when “things got nasty,” DiGregorio said.

“I was told by Bob (Kalil) that he would repair the vehicle completely if first I wrote a letter stating that all my claims were false,” DiGregorio said. “Then, only after the letter was issued, would he make the repairs.”

When DiGregorio declined that arrangement, he said Kalil threatened to have him fired from his job at a local ambulance company.

“During the phone call and after I said that I would only retract my claims after the car was repaired, Bob became flustered and began to raise his voice,” DiGregorio said. “He stated, ‘I’ll call up your ambulance company and claim that you are a bad EMT and an unsafe driver. I know the people over there.’

“I was shocked by this statement and remained silent,” DiGregorio said. “He followed up and told me ‘I know people in Haverhill. ‘ ... I felt uncomfortable and ended the conversation.”

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