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March 4, 2014

New complaints emerge from Fred Fuller customers

State offices receive calls about phone, delivery woes

Customers are worrying about Fred Fuller Oil deliveries again.

So are New Hampshire officials.

Senior Assistant Attorney General James Boffetti yesterday acknowledged an uptick in complaints about Fuller deliveries within the past 48 hours to the state, including the governor’s office.

There were at least a dozen complaints yesterday.

“We are getting complaints,” Boffetti said. “We’re all aware there is an issue.”

He didn’t have a precise number, but said it was enough to create a concern that the Fuller issue is back where it was in January.

Boffetti said state officials are talking to company representatives.

It’s the second time this winter Fuller customers have complained to state officials about problems getting deliveries and even getting calls through to the company.

Fuller blamed phone problems during high demand in frigid weather back in January. Boffetti said they also are blaming phone problems this time, too, and have told the state they have technicians working on the trouble.

Boffetti said he’s recommended the company use cellphones as a contingency and let customers contact them through those, so they can get in delivery calls.

It took several tries to get the phone answered yesterday afternoon at Fuller’s headquarters in Hudson.

A company representative who answered the phone said a reporter’s message would be relayed to management. A call wasn’t immediately returned. The company’s lawyer also didn’t immediately return a call.

Boffetti said he’s also concerned that Fuller customers aren’t getting automatic deliveries or only partial deliveries.

“I’ve had pointed questions for them as to why,” Boffetti said. “People who should be getting their delivery are not getting a full delivery.”

Boffetti was awaiting responses to his questions.

“We’re trying to see what’s going on and get answers,” he said.

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