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January 8, 2014

Politicians getting earful over Fuller Oil woes

Hassan announces state hotline for customers

New Hampshire political leaders are getting involved in the Fred Fuller Oil delivery trouble.

Gov. Maggie Hassan announced late yesterday the state has established a 24-hour hotline for Fuller customers in “imminent danger” of running out of fuel.

“I am very concerned about the news reports around delivery problems with Fred Fuller Oil Co., especially given the current cold temperatures and the potential health and safety risks to citizens,” Hassan said. “Fred Fuller is a private business, and the state has little legal authority to regulate its delivery practices. However, we do have a responsibility to act to protect the health and safety of our citizens.”

Fuller customers who haven’t been able to schedule a delivery and are almost out of fuel can call the hotline at 227-0002 for assistance.

Hassan noted the Attorney General’s Office is actively investigating the situation.

Windham Selectman Al Letizio Jr., himself a Fuller customer, has asked state Sen. Jim Rausch, R-Derry, to help.

“He’s really very concerned about residents being hurt,” Letizio said of Rausch.

Rausch planned to speak with the Attorney General’s Office, Letizio said.

The Attorney General’s Office on Monday said it has received more than 30 complaints about delayed deliveries from the Hudson-based Fred Fuller Oil and Propane Co., one of the state’s largest heating oil distributors.

The company operates a small satellite office in downtown Derry.

Customers like Letizio have had difficulty getting fuel delivered or even phone calls through to the company for days.

Letizio said he’s been hearing from constituents.

“As a selectman here in town, I’m getting lots of emails and messages, dozens of reports,” Letizio said.

The company’s attorney blamed the delivery trouble on huge demand, cold weather and a phone system that went down for two days.

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