EagleTribune.com, North Andover, MA

February 7, 2013

How to keep track of power outages in Bay State


The Eagle-Tribune

---- — National Grid says it is preparing to deal with "widespread, prolonged power outages" if the Bay State is hit with the blizzard many are forecasting.

The utility is also offering a menu of options for reporting and keeping track of those outages.

— Outage reporting hotline: Massachusetts and Rhode Island customers can call 1-800-465-1212 to report an outage.

— Text messages: Customers can receive text message alerts and updates through a free service the company offers. Text the word STORM to NGRID (64743) to sign up for the service.

— Social media: National Grid uses Facebook and Twitter to communicate with customers about service issues and interruptions during storms.

E-mail alerts: Customers can create an online profile on the company’s website to receive alerts. All alert services can be started and stopped at the customer’s request.

— Mobile: Customers can use their mobile devices to track outage information and storm related safety tips through National Grid’s new mobile site that can be accessed at nationalgrid.com.