EagleTribune.com, North Andover, MA

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November 19, 2013

Move to new warehouse snarls alcohol deliveries

State commission vows improvement

(Continued)

“It used to be a very simple process,” Day said. “I used to order it by a certain time and it would be ready. Now, we have to make an appointment and provide our license number and business name several times. But the biggest frustration is that after that, our order still hasn’t even been picked. I’ve got all of my paperwork ready and then things still aren’t ready and it’s chaos.”

There are some products he hasn’t even been able to get this month, Day said.

“We had a French wine dinner and we wanted to get a few bottles of Grand Cru,” he said. “From what I understood, it was just sitting on a truck somewhere, waiting to be transferred.”

Heinrich said he had to go to a liquor store to purchase wine himself.

“It’s a little more inconvenient,” he said. “I’ve had to pick up anywhere from 10 to 30 bottles. You’ve got to pack it up and bring it back yourself, as opposed to it already being packed and delivered.”

Despite the inconvenience, Heinrich said he expected some problems.

“I understand that it’s quite a big undertaking,” he said. “Through conversations with the state and the delivery agency, they understand the challenges. Hopefully, it’s fixed sooner rather than later.”

Mollica said Dec. 1 is his target date to complete the transition.

“That’s the date we’d like to complete getting all the cases in here,” he said. “We want to have a clear delivery schedule for the holiday season and be able to free up some extra labor in the warehouse. I feel it’s a realistic date; we’ve come a long way in two and a half weeks.”

Not everyone has had problems. Phil Mastroianni of Fabrizia Spirits in Salem said the transition has gone better than expected.

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