EagleTribune.com, North Andover, MA

Lifestyle

November 15, 2012

Readers share coupon complaints

My readers continue to share many coupon tips, stories and complaints via email. Here’s a sampling of what has landed in my inbox lately! First, Rick offers a strategy for dealing with coupons that a cashier incorrectly refuses to honor at the register:

Dear Jill,

While merchants can refuse any coupon, if they refuse one because the product is the ‘wrong size’ when the coupon does not include a size restriction, I say let them make a scene. I love to embarrass merchants and point out their lack of comprehension of the English language in front of as many customers as possible. – Rick J.

Dear Rick,

While I don’t aim to cause a scene, I have been known to question cashiers when their judgment seems to supersede the wording on a coupon! Once, a cashier questioned my use of a deodorant coupon that stated it was valid on any size. Of course, I wanted the travel-sized deodorant and the $1 coupon would make the deodorant free. She said, “I don’t think you should get this free.” I gently explained that there was no difference to the store whether I paid $1 for the deodorant or gave them a $1 coupon — the store would still get a dollar and I would get my deodorant. I added that if the manufacturer intended to exclude the trial size, that exclusion would appear on the coupon. The cashier then allowed me to use the coupon.

Cathy appears to be shopping at a store that isn’t interested in selling anything:

Dear Jill,

Have you ever heard of a particular national pharmacy chain that advertises items as “on sale” in the Sunday paper, but somehow manages not to have many of the most popular sale items in stock during the sale? This chain also refrains from restocking sale items until after the rain check expires. Other than boycotting the business, is there anything shoppers can do about it? – Cathy O.

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