EagleTribune.com, North Andover, MA

Lifestyle

March 22, 2013

You should get credit for all of your coupons

Hi Jill,

I would like some advice on redeeming coupons. No matter what store I go to, if I redeem more than a few coupons, the cashier doesn’t give me credit for all of them. It has happened so often that now I count them when I hand them to the cashier and count the beeps as they scan each coupon. This isn’t foolproof, though.

Other times, I have caught the cashier missing my coupons and I have had to go to customer service (often waiting in a long line) in order to get the credit. Cashiers have admitted to me that they knew they didn’t scan all the coupons. I am very careful with expiration dates and the number of items that need to be purchased for each one. I think the least a store can do is give me the credit I deserve.

This all seems like a lot of work, and I am tired of not being given credit for my coupons. Any advice?

Jeannine D.

I sympathize with Jeannine. Couponing does require a time investment, but the payoff should be sweet: the reward of a lowered bill at the cash register. And while I haven’t experienced the same frequency of coupon scanning errors that she has, I do have some suggestions as to how anyone can maximize the probability that every coupon will be scanned at the register.

1. Count your coupons

Before I go to the checkout lane, I’ll quickly thumb through the stack of coupons that I plan to hand to the cashier. Your store receipt will note how many coupons were scanned – some stores even list the number of total coupons used at the bottom of the receipt. If I know I used 20 coupons, but my receipt only shows 19 coupons scanned, I won’t leave the store. I will try to resolve the issue at the cash register or, if the store is busy, at the customer service counter.

Text Only | Photo Reprints
Lifestyle

Photos of the Week