Coupons for the wrong product: The customer buys a cake mix and uses the competitor’s coupon, claiming I did not notice.
Customers using multiple coupons on one item: The customer will put several coupons for the same item in their coupon pile hoping no one notices, and when confronted, they claim, “I had no idea that you could only use one coupon per item.”
Customers using coupons for items the store does not carry and they did not purchase: The customers retort, “Well the store gets their money back for these anyway.”
Checkers are accountable for the coupons they take, and because of the abusers, they have to be very careful. It costs the store 75 cents for each returned coupon from the clearinghouse. Checkers cannot tell the good guys from the bad ones. I would like to ask Curtis and all the others like him to treat the cashier as you would like to be treated.
I enjoy your articles and always appreciate your efforts to tell both sides of the story. Here is mine.
I’m a cashier, and while you would think we should know the coupon policy, a lot of people who work here don’t. Management requires us to sign a statement each year saying we’ve read it, but I can tell you most cashiers just want to get through the day.
I understand the letter from Curtis about being frustrated his store got rid of the coupon policy, but it is probably just easier for the store. If we can say no, we don’t take that, we can keep our lines moving. I do try to accept coupons when I don’t see people using them for the wrong item and things, but I can see how the store would want it easier for the cashiers, too.