EagleTribune.com, North Andover, MA

Weathering the Storm

January 22, 2009

Great salespeople put customers first

(Continued)

5. Follow up and follow through. What really shows the customer your value is how you follow up after a sale or after you've promised them some information. Every time you follow up, make sure you have a new idea or new information to share so you're always looked upon as positive. Go back to every one of your customers and thank them for their business and ask if there is anything you're not doing that you could be doing to serve them better.

Bruce Freeman is president of ProLine Communications, a marketing and public relations firm in Livingston, N.J.

Text Only | Photo Reprints
Latest News
Weathering the Storm

NDN Video
Couple Channel Grief Into Soldiers' Retreat WWI Aviation Still Alive at Aerodrome in NY Raw: Rescuers at Taiwan Explosion Scene Raw: Woman Who Faced Death Over Faith in N.H. Clinton Before 9-11: Could Have Killed Bin Laden Netanyahu Vows to Destroy Hamas Tunnels Obama Slams Republicans Over Lawsuit House Leaders Trade Blame for Inaction Malaysian PM: Stop Fighting in Ukraine Cantor Warns of Instability, Terror in Farewell Ravens' Ray Rice: 'I Made a Huge Mistake' Florida Panther Rebound Upsets Ranchers Small Plane Crash in San Diego Parking Lot Busy Franco's Not Afraid of Overexposure Fighting Blocks Access to Ukraine Crash Site Dangerous Bacteria Kills One in Florida Workers Dig for Survivors After India Landslide Texas Scientists Study Ebola Virus Smartphone Powered Paper Plane Debuts at Airshow Southern Accent Reduction Class Cancelled in TN
Photos of the Week